Sri Vijaya Puram | February 24, 2026
With a view to ensuring fast, reliable and hassle-free redressal of power-related issues, the Electricity Department has made fully operational a 24×7 Centralized Control Room (CCR) at Sri Vijaya Puram for the benefit of electricity consumers and the general public across the Andaman & Nicobar Islands.
The CCR functions as a single, dedicated platform for reporting power outages, supply disruptions and other electricity-related complaints, enabling prompt, coordinated and time-bound action by the department. Consumers and the general public can register their complaints round the clock through the toll-free number 1800-345-1111.
Every complaint received at the CCR is formally recorded, continuously monitored and attended to on a priority basis. Apart from grievance redressal, the control room also provides information on scheduled power shutdowns, reasons for interruptions and the expected time for restoration of supply. The CCR further responds to reports of unsafe electrical conditions and emergency situations.
The Electricity Department has appealed to all consumers and the general public to use the toll-free number as the primary and preferred mode for lodging power-related complaints and to avoid visiting site offices for this purpose. Active utilisation of the CCR, officials noted, will help ensure quicker response, improved coordination and better service delivery in the larger public interest.
