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Chief Secretary Directs Rapid Resolution: Citizens’ Online Grievances to Be Addressed Within Seven Days via CPGRAMS and LG Helpdesk Portal

Tarun Karthick

Port Blair, 10 January 2024

Andaman & Nicobar Administration currently utilises two online portals allowing the general public to lodge their grievances seamlessly. In a recent announcement, citizens were informed about these platforms aimed at expediting grievance redressal processes across the region.

The first portal, CPGRAMS, can be accessed via https://pgportal.gov.in. Meanwhile, the second avenue available to residents is the LG Helpdesk accessible at http://db.and.nic.in/lghelpdesk.

To ensure a swift and efficient resolution of complaints, the Chief Secretary of the A & N Administration has issued a directive to all Secretaries and Heads of Departments (HoDs). They have been directed to dispose grievances within a timeline of seven days from the date of filing.

Citizens are strongly encouraged to utilise these online portals for the submission of their grievances, aiming for a more streamlined and responsive administrative system. Additionally, for any clarifications or further assistance, individuals can reach out via email to sspg.govan@gmail.com.

This initiative marks a significant step towards empowering the public and fostering a more responsive governance structure in the Andaman & Nicobar Islands.

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