Sri Vijaya Puram | January 21, 2026
In a move aimed at improving consumer service delivery, the Electricity Department of the Andaman and Nicobar Administration has operationalised a 24×7 Centralised Control Room (CCR) along with a dedicated Consumer Grievance Handling Mechanism (CGHM) for the prompt redressal of power-related issues across the islands.
The CCR, established at the Disaster Management Building, functions as a single-window platform for the registration, monitoring and resolution of all electricity-related complaints in the Andaman and Nicobar Islands. According to the department, the initiative is intended to ensure quick complaint registration, systematic tracking and timely resolution of grievances, thereby enhancing overall service efficiency.
To enable easy and round-the-clock access, a toll-free number — 1800-345-1111 — has been made operational. Consumers and members of the general public can lodge power-related complaints at any time without having to visit Electricity Department site offices. All complaints received through the toll-free number are centrally coordinated through the CCR and forwarded for prompt action.
The Electricity Department has appealed to consumers to make optimum use of the new facility for faster and more effective redressal of power-related issues across the Andaman and Nicobar Islands. The department stated that the 24×7 Centralised Control Room marks a significant step towards improving responsiveness and accountability in power supply services.
