Tarun Karthick
Sri Vijaya Puram, 06 January 2025
The State Transport Authority (STA) has reiterated its commitment to addressing complaints about autorickshaw drivers in the Andaman and Nicobar Islands who fail to use fare meters and charge exorbitant fares. The STA emphasized that such practices violate Section 74(2)(viii) and Section 96(xx) of the Motor Vehicles Act, 1988, which mandate the use of properly calibrated and functional fare meters in autorickshaws and taxis.
Despite repeated notices issued through local media, instances of non-compliance persist. The STA has warned autorickshaw permit holders that repeated violations could lead to the cancellation of permits. Enforcement drives will soon be conducted to ensure strict adherence to permit conditions.
The STA, with approval from the Hon’ble Lt. Governor, revised autorickshaw fares via a notification dated January 11, 2023. Following this, autorickshaw drivers were directed to have their fare meters calibrated and stamped in line with the revised rates by the Legal Metrology wing of the Directorate of Civil Supplies & Consumer Affairs. Additionally, drivers were instructed to prominently display the official fare chart in their vehicles.
Passengers must be charged strictly according to the fare meter. Any incidents of overcharging, refusal to operate as per passenger requests, or misconduct by drivers will be dealt with seriously.
The STA encourages the public to report violations such as refusal to use fare meters, excessive fare demands, or refusal to provide service. Complaints should include the autorickshaw’s registration number and details of the incident. Reports can be submitted to the Secretary (STA), Directorate of Transport, Sri Vijaya Puram, or through the helpline numbers 03192-240059, 240062, and 230259. Complaints can also be registered with the Traffic Section at 03192-243812.
The STA remains committed to safeguarding passenger rights and ensuring fair practices within the public transport system.